Mr. Zak Iremiren s is a Principal Consultant and CRM Leader in the ExistBI London Office and is a member of our CRM practice. Mr. Iremiren has over 20 years of industry experience. Commercially aware analytical thinker who can understand and respond to a client’s specific needs ensuring that CRM works for their business in line with their business plan. Zak has an in-depth understanding of CRM strategy & products in the market place including their strengths & weaknesses & has turned many failing CRM projects around.
He’s worked on many CRM programs & projects across different industry sectors for both private & public organizations with a wide range of products. This includes full project lifecycles from conception to implementation as well as smaller parts of wider CRM projects.
His deep CRM experience includes:
- CRM strategy, the business case & requirements analysis
- System evaluation & selection
- Program \ Project management (Prince 2 Qualified), Change management
- System implementation, configuration & customization
- Salesforce automation
- Customer service & retention
- E-commerce
- Data strategy & data management
- Marketing strategy & delivery, E-marketing
- User training & adoption
- Bespoke development & integration
- Report writing & analytical CRM
- Salesforce CRM Training
- Certified Salesforce Engineer
- Certified Microsoft Dynamics
