Exist provides a flexible and cost effective service plan configured to match your Salesforce support and administration needs.
No matter how well planned and executed a Salesforce implementation is, the results may never be 100%. Your end-users will identify improvements and additional requirements once they start using the application. They will also need support and on-going advice on how best to use the system.
Our Salesforce Support service provides the following:
- Monthly Salesforce health check
- Analysis of Salesforce system usage
- Discussion of problems and identification of Salesforce configuration improvements
- On-going Salesforce Application Maintenance
- Salesforce Optimisation (we configure improvements agreed during the monthly reviews)
- Post-Deployment Salesforce Application Re-configuration
- Advanced Salesforce Application Optimisation
- Unlimited telephone and email support to Salesforce users
- On-line customer portal for case submission
- Direct contact with a named Salesforce consultant