Exist provides a flexible and cost effective service plan configured to match your Salesforce support and administration needs.

No matter how well planned and executed a Salesforce implementation is, the results may never be 100%. Your end-users will identify improvements and additional requirements once they start using the application. They will also need support and on-going advice on how best to use the system.

Our Salesforce Support service provides the following:

  • Monthly Salesforce health check
  • Analysis of Salesforce system usage
  • Discussion of problems and identification of Salesforce configuration improvements
  • On-going Salesforce Application Maintenance
  • Salesforce Optimisation (we configure improvements agreed during the monthly reviews)
  • Post-Deployment Salesforce Application Re-configuration
  • Advanced Salesforce Application Optimisation
  • Unlimited telephone and email support to Salesforce users
  • On-line customer portal for case submission
  • Direct contact with a named Salesforce consultant
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