To keep up with new standards and regulations, the telecommunications industry needs to continually invest in new infrastructure. At the same time, the increasingly high expectations and changes in subscribing behavior of residential and business customers is pressuring service providers to maximize the potential of their telecommunications data.
Telcos must deliver personalized marketing promotions, cross-sell and up-sell offers, be active in social media, and empower customer service reps to manage more issues effectively. When they meet subscriber demands and boost operational efficiencies, telcos are rewarded with increases in customer loyalty, ARPU, and gross margins. But for some, issues with their telecommunications data and a lack of data governance impede their best business and technology strategies.
Our solutions for telecommunications enhance your brand and boost innovation by effectively managing telecommunications data on subscribers, products, locations, networks, channel partners, and social media.
With these solutions, service providers can:
- Deliver trusted subscriber data for more personalized marketing promotions and cross-sell and up-sell offers
- Boost performance by archiving inactive telecommunications data from key applications
- Increase operational efficiency by streamlining customer onboarding, activation, and billing
- Mitigate risk and quickly identify opportunities for growth by producing more accurate regulatory and profitability reports based on high quality telecommunications data
- Reduce billing errors and expedite billing data collection by automating data exchange with channel partners and leveraging consistent channel partner data