Course Description
Explore the skills required to configure Customer 360 through the IICS platform. This course covers customizing the data model, configuring cleanse functions, and business events. Use Customer 360 to onboard customers, manage tasks, import customer data, validate, cleanse and enrich data, manage hierarchies, and resolve duplicates.
Course Outcomes
At the end of the course, learners will be able to:
- Onboard data
- Perform file imports
- Perform data quality
- Perform searches
- Manage Hierarchies
- Consolidate duplicate data
- Create match model and perform match training
- Perform tasks using REST APIs
- Configure and customize page layouts
- Customize out of the box business entities
- Define data model using Custom Business entities
- Manage reports and dashboards
- Configure privileges for custom user roles
Course Summary
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